Utilities and water department
Village of Buckeye Lake Water Department
Customer Service at: 740-928-7100
To schedule an exterior service line water inspection, please call the Village Water Department at 740-928-7100.
Please allow at least 48 hours’ notice.
At the Village of Buckeye Lake, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation. Feel free to call our office if you have any questions or need assistance with any matters related to the water we provide!
Contact Info
Toby Miller
Water Supervisor
5192 Walnut Rd SE
740-928-7100
waterdept@buckeyelakevillage.com
Gina Kaetzel
Water Billing Clerk
5192 Walnut Rd SE
740-928-7100
billing@buckeyelakevillage.com
Frequently Asked Questions
How could I have used this much water?
You may not have - the numbers on your meter may have been transposed or hard to read. You could possibly have a leaky toilet or faucet that's difficult to detect. Just call the office and we'll work with you to solve the problem.
My bill is past due. Can I get an extension?
Please contact our office and a one-time extension may be extended to you for extenuating circumstances.
What do I do if I am experiencing low water pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Payments are applied when they are received by our office, not by the date on the check, money order, or mailing date. Call our office and we will help you solve the problem.
Why is my water discolored?
A repair could have been completed recently, allowing air to enter the line, causing the milky look.
Who do I contact about my sewer bill?
Sewage / wastewater within the Village of Buckeye is handled by Licking County Water and Wastewater. Please contact them at 740-928-0302.
Water Rates
The Water Department is a Public Utility. To continue providing reliable high-quality water service, the Village must implement rates to its customers to cover costs and mandates of the Ohio EPA.
Water rate review has provided us with our next 5-year plan as listed below Small and incremental rate increases are simply the Best Business Practice, as outlined by RCAP Financial Management, to implement smaller annual adjustments to water rates to avoid higher rate adjustments in the future.
On November 28, 2022, the Village of Buckeye Lake Council adopted a five-year schedule of rates as recommended by department based on a RCAP formula rate study. This five year schedule allows for both budgeting for the water system and budgeting by the customer. After the initial rate reset in 2023, the next 4 years are based on average of 1.5% inflation factor each year. Additional Gallons are being increased at a direct cost passed on to customers.
For its part, the Buckeye Lake Water Department continues to work to reduce internal costs including water loss controls and instituting efficiency programs to reduce energy costs. The Buckeye Lake Water Department also continually strives to provide most effective service and quality water for customers in Buckeye Lake.
In 2027 the Village of Buckeye Lake will conduct new 5-year rate study for the water system. Once that study is complete the results will be presented to Council for approval of new 5-year schedule.
Authority and references: Ohio Revised Code 743, 4909, 6103, 6109.13 and 6117
BY-LAWS AND REGULATIONS
The Public Water and Wastewater Systems of the Village of Buckeye Lake, and all appurtenances relative thereto, together with the collection of charges for the services rendered by said systems, shall be under the exclusive control of the Director of Public Service and the authorized agents and employees.
Trash Collection
The Village of Buckeye Lake has entered a 5-year contractual agreement with Shackleford Disposal to collect residential garbage, recycling and yard waste.
Frequently Asked Questions:
How to sign up for service?
In order to set-up service with Shackleford Disposal, please contact them at 740-366-0001. Please Provide Shackleford with Information Needed for Service: Name, Address (billing address if different), Phone Number, Email (if available)
When will you receive your garbage totes?
Shackleford Disposal will be starting to drop off their totes to each residential account a week or two before your first pick-up date. When you set up service, check for tote placement.
Pick-up Dates?
Pickup days for the Village will be split into two days. Thursday- will be all residential accounts North of State Park entrance. Fridays - will be for residential accounts South of State Park entrance. Please verify pick-up day when you set-up your account with Shackleford.
General Information:
Bill is due by the 16th of every new quarterly cycle
$10.00 late fee will apply when payment is late after 30 days; Credit card add $2.00 processing fee
Billing is completed and mailed out 6 days before the 1st of each new quarter
Rates:
$14.35 a month with or without Shackleford tote.
$7.00 for additional tote if needed.
$1.00 discount for Senior’s 60 and over
Shackleford Information for Residents:
2097 Mount Vernon Rd.
Newark, Oh 43055
Mailing address:
PO BOX 4696
Newark, OH 43055
Office Phone #: 740- 366-0001
Contact Email: Rachel.S@shackleforddisposal.com
Shackleford Disposal is providing the Village of Buckeye Lake residents a recycling bin. We are placing this large bin at Ryan-Braden Park, where it can be monitored properly and picked up often.
We ask the residents to only place materials allowed in the bin. We appreciate your cooperation as we are working diligently to provide information to all residents to give a smooth transition to our new garbage provider.
Holiday Procedures
They will run a day behind for pick up
Holidays Shackleford will be Closed:
Labor Day, Memorial Day, Independence Day, Thanksgiving Day, Christmas Day, New Year’s Day
Shackleford’s Policy for Service
Please have trash out the night before
Place trash 5ft from the road
If using their tote, you may use your own up to (3)
Bulk Items: Please give them a call before your pickup
1 large item a week
Oversized couch- $15.00
Regular couch- $10.00
Chair - $5.00
Mattress / box spring - $5.00 each (must be wrapped)
Utilities
The following Utilities Companies provide service to the Village of Buckeye Lake community.
Please contact them directly for assistance in obtaining these services for your home or business.
Buckeye Lake Public Water Service
Licking County WasteWater - Sewer / Wastewater
American Electric Power - Electric
Spectrum - Phone/Internet/Cable
For help with utilities, see this community services page
Storm Water and Street Sweeping
Village of Buckeye Lake Storm Water Vision Plan
Ordinance 2010-32 • Ordinance 2013-06 • Ordinance 2013-07
Ordinance 2013-25 • Ordinance 2017-18 • Ordinance 2018-06
• Comprehensive Stormwater Management Plan
• Homeowner Stream Maintenance Brochure
• Stormwater Utility Development Plan w/ Appendix
• Stormwater Utility Power Point Presentation
• Ordinance 2022-33 - Adopting Sump Pump and Downspout Policy for the Village
Beginning in April 2019, the Village of Buckeye Lake has initiated a monthly Street Sweeping Program to remove debris that could end up in storm water collection systems. We ask that everyone please remove parked vehicles from the street curb/edge during these posted times to ensure access for the sweeper. We apologize in advance for the inconvenience. Funds for the project are provided through the village Storm Water Utility.
Street MaintenAnce Department
Randy Bucy
Supervisor
streets@buckeyelakevillage.com
5192 Walnut Road, S.E. – P.O. Box 2480
Buckeye Lake, Ohio 43008
740-928-7100 Fax: 740-928-8843